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WE NEVER SEE ANY OF YOUR INFORMATION. ALL WE SEE IS THE ADDRESS TO SHIP YOUR ITEM AND YOUR EMAIL ADDRESS. PLEASE TAKE
A LOOK BELOW AND EDUCATE YOURSELF ON INTERNET FRAUD.
What is Phishing?
Phishing is a form of fraud
designed to steal your identity. It works by using false pretenses to get you to disclose sensitive personal information,
such as credit and debit card numbers, account passwords, or Social Security numbers.
One of the most common phishing
scams involves sending a fraudulent email that claims to be from a well-known company. Phishing can also be carried out in
person, over the phone, through fraudulent pop-up windows, and websites.
spoof@paypal.com to report a suspected phishing email.
DEFINITIONS
Phishing (pronounced
"fishing"): Fraudulent emails that request or initiate a scam to get sensitive personal information.
Spoof
Site: Fraudulent sites – usually linked from a phishing email –
that look like well-known websites.
There are many telltale signs
of a fraudulent email.
1.
Sender's Email Address. To give you a false sense of security, the "From" line may include an official-looking
email address that may actually be copied from a genuine one. The email address can easily be altered – it's not an
indication of the validity of any email communication.
2.
Generic Email Greeting. A typical phishing email will have a generic greeting, such as "Dear User."
Note: All PayPal emails will greet you by your first and last name.
3.
False Sense of Urgency. Most phishing emails try to deceive you with the threat that your account will
be in jeopardy if it's not updated right away. An email that urgently requests you to supply sensitive personal information
is typically fraudulent.
4.
Fake Links. Many phishing emails have a link that looks valid, but sends you to a fraudulent site that may
or may not have an URL different from the link. Always check where a link is going before you click. Move your mouse over
the URL in the email and look at the URL in the browser. As always, if it looks suspicious, don't click it. Open a new browser
window, and type https://www.paypal.com.
5.
Attachments. Similar to fake links, attachments can be used in phishing emails and are dangerous. Never click
on an attachment. It could cause you to download spyware or a virus. PayPal will never email you an attachment or a software
update to install on your computer.
A phishing email
will usually try to direct you to a fraudulent website that mimics the appearance of a popular website or company. The spoof
website will request your personal information, such as credit card number, Social Security number, or account password.
You think you are
giving information to a trusted company when, in fact, you are supplying it to an online criminal.
1.
Deceptive URLs.
Be cautious. Some fraudsters
will insert a fake browser address bar over the real one, making it appear that you're on a legitimate website. Follow these
precautions: Even if an URL contains the word "PayPal," it may not be a PayPal site.
·
Examples of fake PayPal addresses:
o
http://signin.paypal.com@10.19.32.4/
http://83.16.123.18/pp/update.htm
ht
www.paypal.com/=cmd_login_access
www.secure-paypal.com
·
Always log in to PayPal by opening a new browser and typing in the following: https://www.paypal.com.
·
The term "https" should precede any web address (or
URL) where you enter personal information. The "s" stands for secure. If you don't see "https," you're not in a secure web
session, and you should not enter data.
2.
Out-of-place lock
icon.
Make sure there is a secure
lock icon in the status bar at the bottom of the browser window. Many fake sites will put this icon inside the window to deceive
you.
Ways
to combat scam email and websites.
Remember, when it
comes to phishing, you are in control. To protect your personal financial information, ignore the requests in the email.
·
Never provide any information.
·
Never click on any link that seems suspicious.
How
to report a phishing email.
We take online fraud
seriously by investigating phishing emails reported to us. Follow these steps:
1.
Forward the entire email to spoof@paypal.com.
2.
Do not alter the subject line or forward the message
as an attachment.
3.
Delete the suspicious email from your email account.
We'll let you know
quickly if the email is legitimate. Your vigilance helps protect other PayPal users.
A
genuine PayPal email will never ask for:
·
Credit and debit card numbers
·
Bank account numbers
·
Driver's license numbers
·
Email addresses
·
Passwords
·
Your full name
A
genuine PayPal email will never include:
·
Attachments
·
Software
Use
tools to fight phishing.
We have assembled
helpful resources to protect you from identity theft and to single out potential fraud sites:
·
Virtual Debit Card.
A digital credit card from MasterCard that is designed to increase
your security when shopping online. The Virtual Debit Card will alert you when you are on a known fraudulent website. Sign
up for Virtual Debit Card.
·
Equifax Credit Alerts
for PayPal Users. PayPal users can get this free service from
Equifax that will alert you to fraudulent activity. Find out more with our Equifax Credit Alert Overview.
·
eBay Toolbar with
Account Guard. Helps verify that you are on the PayPal or eBay
site. Download our eBay Account Guard toolbar
More
steps to protect you from phishing.
·
Monitor your PayPal
account. Check your account periodically for suspicious activity.
If you notice unauthorized use, report it to us. PayPal protects you 100% against unauthorized payments sent from your account.
·
Keep security software
current. Update your firewalls and security patches frequently.
·
Be smart about your
password. Change passwords often and use unique passwords that
include letters, numbers, and symbols.
Learn more:
https://www.paypal.com/cgi-bin/webscr?cmd=xpt/cps/securitycenter/general/UnderstandPhishing-outside
